Tupper Cabinet FAQs

Website Related

Q. How to purchase on the site?
To order the product :-

  1. Click “Add to cart” button on the desired products.
  2. Click “Continue Shopping” to continue to add other products into the cart or click “View Cart & Check out” to proceed to pay for the order.
  3. Once click View Cart & Check out, the cart page will be shown. Please verify all the details for the items and leave us special message if needed.
  4. Click Check out”. Pls fill up all information. (For existing customer, pls log in so that the system will help to auto fill all the information.)
  5. Click "Continue to shipping method"You'll need to confirm your shipping address on the “Shipping Address” page.
  6. Click "Continue to payment method". Select your desired payment method.
  7. After payment completed, you can select "Get shipping updates by SMS" and fill up the recipient phone number. 
  8. The system will send notification via email and sms (if you select this service) to update about all the shipping details.

 

Q. How to change my account shipping address?

  • Log-in your account → Click on “View Address” → Edit your account information and Shipping address here.
  • For changing of shipping address for newly place order, pls contact us immediately via phone +60187671389 / +60126562581 so that we can modify for you before it is shipped out. Once parcel ship out, we will be hard to request for change of address.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgot your password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at mysales@tuppercabinet.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.


Q. How long does the delivery usually takes?
For Penisular Malaysia, our expected delivery are within 1 to 3 working days.

For East Malaysia, we are using Pos Malaysia Air Parcel ( 7-20 working days). As our products are heavy in nature, if you prefer express delivery using Post laju or Gdex, kindly contact us to quote for you the relevant price.

  

Product Related

Q: What is Tupper Cabinet made of?
Tupper Cabinet is made of soft PP Resin. Resin is oil extracted from tress. Thus, Tupper Cabinet is very eco-friendly and free from toxic and formic acid compare to wooden cabinet.

Q: Since Tupper Cabinet is light-weight, is it sustainable?
It is way solid that you can imagine. One cube can easily hold up to 10kgs. Says if 10 cubes mean it can hold up to 100kgs (the weight must be distributed evenly across all 10 cubes). For hanging compartment it can easily hold up to 15kgs. If you are still worry about the sustainability, just replace the center pieces of resin to our metal frame. That would definitely be no problem for heavy load stuff such as books.

Q: Is it portable?
Yes it is very convenient to carry from place to place as Tupper Cabinet is very easy to assemble and dissemble. With the slogan of 'Light and easy, take and go!', our Korean design DIY cabinets are very convenient for people who always need to move from place to place especially expatriates and students. For high rise residents that live in a space less area, Tupper Cabinet granted them the ability to customize the designs so as to fully utilized the limited space. With Tupper Cabinet, your creativity are without boundaries 

Q: Is Tupper Cabinet waterproof?
Yes. Tupper Cabinet is washable since it is waterproof. For frequent flood area, just dissemble the cabinet if one foresee a big flood coming (as to avoid any damages by water force or hard item carried by flood water). Just do not worry if the cabinet really being flooded. Wash and dry it up! As simple as that.

Q: Why is the actual products' color different from the color shown in the web?
Different device, different device screen resolution. Hence there will be slight different in color with the actual product. But we assure you that every of our products shown in the web are photo shoot from the exact product.

  

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to mysales@tuppercabinet.com for us to clear your doubts.

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